Lumley Estates are proud of our traditional values established over 20 years ago, now upheld by an ever evolving modern approach.
A lot has changed, however, we are still driven by the same passion and enthusiasm about all aspects of property.
We aim to offer excellence and professionalism and a bespoke service to every customer.
Our success is shown in the awards we have won and the affiliations we hold.
British Property Awards & ESTAS
Providing outstanding levels of customer service and going that extra mile have helped us win 3 top prizes.
Agents are independently judged against a set of 25 comprehensive and detailed criteria for a balanced overview of customer service levels.
Winners provide a benchmark for local, regional and national competition.
The Property Ombudsman
By dealing with a Member of the TPO, the public can be confident about the agent's approach in its dealings with actual and potential buyers and sellers of residential property or lettings in the UK. With effect from 1 October 2008, all estate agents are required to register with an Estate Agents Redress Scheme that has been approved by the Office of Fair Trading (OFT) and which investigates complaints against estate agents. The TPO is one of the schemes approved by the OFT.
Click here to view our in-house complaints procedure.
Lettings and property management agents who join the TPO also subscribe to the Code of Practice for Letting Agents.
The Property Ombudsman provides a free, fair and independent service for dealing with unresolved disputes between sales and letting agents who have joined the TPO. Aswell as consumers who are actual or potential buyers or sellers, and landlords or tenants of residential property in the UK. The Ombudsman is a member of the Ombudsman Association and follows the standards and rules of the Association. The Ombudsman is totally independent of agents and reports directly to the TPO Council which has a majority of non-industry members. Click here to view our Client Money Protection certificate
The National Association of Estate Agents
Being members of the NAEA is again another confirmation to our clients that we are serious about providing them with the best service possible. There is NO mandatory regulation of estate agents, however Lumley Estates choose to be members of the NAEA. This demonstrates our transparency and ensures we are at the forefront of developments in the industry, all making sure we provide the very best moving experience to our consumers.
By using a NAEA estate agent consumers are guaranteed to be consulting with a professional agent who can give them up-to-date advice and guidance.
What Makes NAEA Estate Agents Different?
- Integrity - NAEA estate agents are experienced and trained professionals who abide by a nationally recognised Code of Practice.
- Complaints Procedure - Ruling on complaints through independent ombudsman services and NFoPP Regulation.
- Peace of Mind - Lumley Estates hold all the correct insurance and protection to give you peace of mind through your move.
- Compliant - Registered with HMRC to ensure compliance with money laundering regulations.
- Conduct and Membership Rules - All NAEA estate agents agree to comply with the professional standards outlined within the NFoPP Conduct and Membership Rules, demonstrating our dedication and commitment to higher standards within residential sales.
Click here to visit their website.
The Association of Residential Lettings Agents
ARLA is the UK's foremost professional body for letting agents. Members are professionals working at all levels of letting agency, from business owners to office employees.
Every year tenants and landlords lose thousands of pounds and suffer distress through dealing with agents who are inexperienced and do not deal with client money in a professional manner. ARLA Licensed letting agents hold client money in a designated client account and accounts are independently inspected annually.
What Makes ARLA Licensed Members Different?
- Experienced and trained professionals
- Understand and comply with complex legislative changes and best practice
- Accounts are independently inspected annually and accountants’ reports submitted to ARLA
- ARLA agents have professional indemnity insurance
- Attend regular training to keep skills and experience up-to-date
- Comply with the professional standards of the nationally recognised professional body for letting agents
Conduct and Membership Rules
All ARLA letting agents agree to comply with the professional standards outlined within the NFoPP Conduct and Membership Rules, demonstrating their dedication and commitment to higher standards within residential lettings.
Click here to visit their website.
Trading Standards
The Property Ombudsman is approved by the Trading Standard Institute.
An ombudsman is a person/institute who investigates complaints about organisations for free. They may be able to help you resolve a complaint without going to court and there are different ombudsmen for different industries - such as the TPO for property.
Trading standards protect consumer rights when you buy goods or services.
What you can get help if you’re treated unfairly - or when things go wrong.
- Credit and store cards
- Faulty goods
- Counterfeit goods
- Poor service
- Contracts
- Builders
- Rogue traders
Click here to visit their website.
