We appreciate that renting a property is a big commitment and for your protection and peace of mind, we are voluntary members of the ARLA Propertymark and NAEA Propertymark schemes, Client Money Protection Scheme (CPM) and The Property Ombudsman (TPOS) government approved redress scheme as well as the SAFE agent scheme.

There are a number of things that you should consider which may seem obvious but will help you narrow down properties that may or may not be suitable and help you make a decision when the right one comes available.

Consider things like:

How long you want the tenancy for? This can be anything from 6 months to up to 7 years.

What is the budget, remember you will normally be responsible for the outgoings and bills?

Where do you want to live, what’s important as far as amenities and transport?

Be aware that references will be taken up and your right to rent in the UK will be checked.

We use an independent referencing agency and they will confirm your identity, employment status and income amongst other things. Be clear what fees you will be charged and when you need to pay them. What independent complaints scheme is the agent a member of? Do they offer client money protection?

To comply with the Money Laundering laws, you will be asked to provide documented proof of your identity - passport or photo ID, drivers licence and utility bills in your name.

Check that the agent you are looking through is accredited through a professional body such as ARLA Propertymark confirming that they have the right protection for their clients’ money.

Some questions to ask about a property.

  • Children, smoking and pets. Check if there any rules about them, as well as for other things such as keeping a bike, dealing with refuse and recycling.
  • Check who is responsible for bills such as electricity, gas, water and council tax. You or the landlord? Usually the tenant pays for these.
  • Fixtures and fittings. Check you are happy with them, as it is unlikely that you will be able to get them changed once you have moved in.

*Smoke alarms - and carbon monoxide detectors if you have solid fuel appliances. Check these are provided. If not, your landlord must install them. They could save your life.

If the building becomes unfit to live in. Check that the tenancy agreement excuses you from paying rent should the building become unfit to live in because of a fire or flood.

When you have agreed on a property

Check the paperwork

  • Make sure you have a written tenancy agreement and read it carefully to understand your rights and responsibilities. Ensure that it is signed by yourself and your Landlord to validate it.
  • Consider agreeing an inventory (or check-in report) with your landlord and make sure you are happy with the inventory, sign it and keep a copy. If your landlord pays for a Check-in Inventory you will be asked to pay for the Check-out Report.
  • Remember to take meter readings when you move in and contact the utility providers you wish to use. This will help make sure you don’t pay for the previous tenant’s bills.
  • Contact details. Make sure that you have the correct contact details for the landlord or agent, including a telephone number you can use in case of an emergency.
  • Code of practice. Check that whoever is managing the property is following a code of practice.

We will provide you with:

  • A copy of the Government guide “How to rent: the checklist for renting in England” either via a link or as a printed copy.
  • A gas safety certificate.
  • Deposit paperwork. If you have provided a deposit, the landlord must protect it in a government approved scheme. Make sure you get the official information from the scheme, and that you understand how to get your money back at the end of the tenancy. Keep this information safe as you will need it later.
  • The Energy Performance Certificate. This will affect your energy bills and the landlord must provide one.

Our Administration & Referencing Fees

This payment covers all administration fees, referencing fees and the preparation of the tenancy agreement.

Individual tenancy - £275 (inc VAT)

Joint tenancy - £350 (inc VAT)

Multiple tenancy (3+ persons) - £450 (inc VAT)

Guarantor’s referencing - £50 (inc VAT) (per guarantor)

Fees/Terms & Conditions


Set up fee (tenant’s share) - £350.00 (inc VAT) for up to two tenants

Referencing up to two tenants (identity, immigration and visa confirmation, financial credit checks, obtaining references from current or previous employers / landlords and any other relevant information to assess affordability) as well as contract negotiation (amending and agreeing terms) and arranging the tenancy and producing the Tenancy Agreement. Registering the Security Deposit and producing the certificate.

Guarantor Fee - £50.00 per guarantor (inc VAT) per guarantor (if required)

Covering credit referencing and preparing a Deed of Guarantee as part of the Tenancy Agreement

Accompanied Check-in Fee - NO CHARGE

Preparing an Inventory and Schedule of Condition of the property, explaining how appliances function and taking meter readings for utilities and services. The Inventory Check-in Report is at the discretion of the Landlord

Security Deposit - Returnable Security Deposit of 6 week's rent

This will be registered and insured in a Government authorised scheme and may be returned at the end of the tenancy

Pet Deposit - Returnable Security Deposit of 2 month's rent

The Security Deposit is increased from 6 weeks’ to 2 months’ to cover the added risk of property damage and anti-allergen cleaning at the end of the tenancy. This will be registered and insured in a Government authorised scheme and may be returned at the end of the tenancy


Amendment Fee - NO CHARGE

Contract negotiation, amending terms and updating your tenancy agreement during your tenancy

Renewal Fee (tenant’s share) - NO CHARGE

Contract negotiation, amending and updating terms and arranging a further tenancy and agreement


Check out Fee (tenant’s share) - Varies depending on size of house - typical 3 bed house £168.00 (inc VAT)

Attending the property to undertake an updated Schedule of Condition based on the original inventory and negotiating the repayment of the security deposit

Future Landlord Reference Fee - NO CHARGE

Collating information and preparing a reference for a future landlord or letting agent


Lost Security Items - NO CHARGE

Obtaining necessary permissions, sourcing providers and travel costs - replacement item cost is at tenant’s expenses

Out of Hours Services - NO CHARGE - any actual costs incurred are at the Tenant's expense

Where actions of the tenant results in the agent (or nominated contractor) attending the property, time to remedy the situation is charged at the hourly rate

Unpaid Rent / Returned Payments - Interest at 4% above Bank of England Base Rate from date due

Professional Cleaning (if required) - £300 to £350 (inc VAT) depending on size of house - which will be deducted from the Security Deposit and only charged where professional cleaning is necessary to return the property to the same condition as at the start of the tenancy.

If you have any questions in relation to our fee's, please don't hesitate to contact us.